I recently had a conversation about technology’s impact on the availability and quality of information in the world today. It’s an argument I could make myself—that tech-based advances have resulted in access to more data and information. For example, before the invention of moveable type and the printing press, the only books that were available were chained to reading tables in Europe’s great cathedrals—they were that rare and that valuable. Of course, it was the information they contained that held the real value, an important lesson in today’s world where books are banned from modern first world library shelves because an ignorant cadre of adults decides that young people aren’t mature enough to read them—when it’s the adults who lack the maturity to face the fact that not everybody thinks the same way they do in this world, and that that’s okay. But, I digress.
Chained books in Hereford Cathedral. Copyright Atlas Obscura.
When moveable type and the printing press arrived, book manuscripts no longer had to be copied by hand—they could be produced in large quantities at low cost, which meant that information could be made available to far more people than ever before. To the general population—at least, the literate ones—this was a form of freedom.But to those who wanted to maintain a world where books were printed once and kept chained to desks where only the privileged few (the clergy) could read them, the free availability of knowledge and information was terrifying. Apparently, it still is. Knowledge is, after all, the strongest form of power. How does that expression go again? Oh yeah: Freedom of the Press…Freedom of Expression…Freedom of Thought…Sorry; I digress. Again.
Fast-forward now through myriad generations of technology that broadened information’s reach: The broadsheet newspaper, delivered daily, sometimes in both morning and evening editions. The teletype. Radio. The telephone. Television. The satellite, which made global information-sharing a reality. High-speed photocopying. High-speed printing. The personal computer and desktop publishing software. Email. Instant Messaging and texting. And most recently, on-demand printing and self-publishing through applications like Kindle Direct, and of course, AI, through applications like ChatGPT. I should also mention the technology-based tools that have dramatically increased literacy around the world, in the process giving people the gift of reading, which comes in the form of countless downstream gifts.
The conversation I mentioned at the beginning of this essay took a funny turn when the person I was chatting with tried to convince me that access to modern technologies makes the information I can put my hands on today infinitely better and more accurate. I pushed back, arguing that technology is a gathering tool, like a fishing net. Yes, a bigger net can result in a bigger haul. But it also yields more bycatch, the stuff that gets thrown back. I don’t care about the information equivalents of suckerfish and slime eels that get caught in my net. I want the albacore, halibut, and swordfish. The problem is that my fishing net—my data-gathering tool—is indiscriminate. It gathers what it gathers, and it’s up to me to separate the good from the bad, the desirable from the undesirable.
What technology-based information-gathering does is make it easy to rapidly get to AN answer, not THE answer.
The truth is, I don’t have better research tools today than I had in the 70s when I was in college. Back then I had access to multiple libraries—the Berkeley campus alone had 27 of them. I could call on the all-powerful oracle known as the reference librarian. I had access to years of the Reader’s Guide to Periodical Literature. I had Who’s Who, an early version of Wikipedia; and of course, I had academic subject matter experts I could query.
Technology like AI doesn’t create higher quality research results; what technology gives me is speed. As an undergraduate studying Romance Languages, I would often run across a word I didn’t know. I’d have to go to the dictionary, a physical book that weighed as much as a Prius, open it, make my way to the right page, and look up the word—a process that could take a minute or more. Today, I hover my finger over the word on the screen and in a few seconds I accomplish the same task. Is it a better answer? No; it’s exactly the same. It’s just faster. In an emergency room, speed matters. In a research project, not so much. In fact, in research, speed is often a liability.
Here’s the takeaway from this essay. Whether I use the manual tools that were available in 1972 (and I often still do, by the way), or Google Scholar, or some other digital information resource, the results are the same—not because of the tool, but because of how I use what the tool generates. I’ve often said in my writing workshops that “you can’t polish a turd, but you can roll it in glitter.” Just because you’ve written the first draft of an essay, selected a pleasing font, right and left-justified the text, and added some lovely graphics, it’s still a first draft—a PRETTY first draft, but a first draft, nonetheless. It isn’t anywhere near finished.
The same corollary applies to research or any other kind of news or information-gathering activity. My widely cast net yields results, but some of those results are bycatch—information that’s irrelevant, dated, or just plain wrong. It doesn’t matter why it’s wrong; what matters is that it is. And this is where the human-in-the-loop becomes very important. I go through the collected data, casting aside the bycatch. What’s left is information. To that somewhat purified result I add a richness of experience, context, skepticism, and perspective. Ultimately I generate insight, then knowledge, and ultimately, wisdom.
So again, technology provides a fast track to AN answer, but it doesn’t in any way guarantee that I’ve arrived at anything close to THE answer. Only the secret channels and dark passages and convoluted, illuminated labyrinths of the human brain can do that.
So yeah, technology can be a marvelous tool. But it’s just a tool. The magic lies in the fleshware, not the hardware. Technology is only as good as the person wielding it.
Well said. And with faster tools, we can amplify the volume of what we can do. The quality of work is not necessarily any different, yet with enhanced speed, one can do so much more of it now.